This little cottage was full of country charm and personality. However, some of the amenities prominently featured on the web-site were not what was promised. For example, the hot tub after three days never got hot, the pinball machine (much to my children and husband's disappointment) was broken, the "1/2" bath was a toilet in a closet with nowhere to wash your hands, and the " water feature" was not running. We were only there for 3 days, and I feel it is not fair for me to waste valuable vacation time, chasing after the rental company. When we mentioned these items to the gentleman at the rental office upon checkout, he rolled his eyes and said, " I've heard about these things before. Sorry"

Manager Response:

Thank you for staying with Cabins USA Gatlinburg.
We have addressed the issue with the owner concerning the pinball machine. The water feature has been repaired. We apologize for our front desk personnel.