We rented the cabin during Easter weekend and were very impressed with the laid back manner in which Ms. Kaufman handled our rental and the flexibility that she provided in working out the logistics of relatives coming to town from all directions.She was wonderful in providing directions to each and helped us with the arrangement of the key pick up beforehand. When we arrived the house was absolutely spotless!A very nice place with a wonderful company. You couldn't possibly find a better place to rent, or rent from, than Mermaid Cottages!