The service provided went perfectly. Our calls were returned and the few minor issues resolved quickly. The home had more than we expected. All the comforts you get at home and beach supplies that came in handy. The location was #1; we determined that after we stayed there. The oceanfront view, steps from the pool and tennis court. The chef, food and staff at the pool was great. We ate many mahi-mahi salads for lunch....my husband enjoyed the maitais as well.What I liked best was the location and quiet private feeling of being in building 14. What I liked least was having to drive through all the shops and other resorts to get to the highway but we understand a road is being built to by-pass that. We highly recommend staying at Hali'i Kai. If 14C (downstairs, two bedroom) is not available, we would certainly stay at other units. There are no elevators, so if you stay on a second floor unit the only way up is stairs.