Our vacation was great despite the many issues we had with this property. We arrived late as planned and found the code to the lockbox had been changed and had to get someone on the phone in the middle of the night to get the right code. Many of the dishes in the cupboards were dirty (with grease on them) and every towel, dish and face cloth had to be washed in bleach before we could use them. They smelled sour. The icemaker was a bit tricky until we figured it out. There were perpetual bugs in the bathroom and no matter what we did they came back. The beach umbrella was broken and the cooler on the balcony was filthy. The furniture is a little worn just from age but comfortable all the same. Nothing that could not be fixed but a bit of a bummer when you are on vacation in paradise.

Manager Response:

Morgan thank you very much for your feedback. We seek to insure your unit is perfect for your arrival. While staying with us, should you find any issues with the unit, please let us know and we will correct the issue immediately. Checking your reservation record, we don't have any record of your issue otherwise rest assured it would have been addressed promptly. Thank you once again for your feedback, and we look forward to having you as our guest the next time you visit the Big Island.